FAQs

The first thing you need to do is register on this site. To do this click on the "Register here" button. To register you will need your mobile number, 19 digit Payment Reference Number (this can be found on the front of your swipecard if you have been issued one, or underneath the barcode graphic on a bill that you have received), your payment card details and your email address. Once registered you can begin to use this service.

Anyone can use this service as long as they have access to the Internet and a UK-registered mobile phone.

As long as the organisation you wish to pay is a client of allpay.net and signed up with allpay Text Payments you will be able to use this service. In order to find out if this is the case you will have to contact the organisation you wish to pay.

Textpay enables you to pay your bills to a variety of organisations including Housing Associations, Local Authorities, Magistrates Courts, Credit Unions, Debt Collectors, Schools and Sports Clubs. If you are in any doubt as to whether your billing organistion enables you to pay bills through this service, please contact them directly.

Yes, you will need to have a UK-registered mobile phone in order to register for and use this service.

Yes, it is possible to register a different mobile number without having to re-register, as long as it's from a UK registered mobile. To do this, select the 'Edit Personal Details' button on the Text Payments Homepage.

Your username is either your registered email address or your registered mobile number. If you have forgotten either of these but are still able to log in, you will be able to view your email address and mobile number in your allpay Text Payments homepage. If you have forgotten both of these you will need to contact us at enquiries@allpay.net

A password must contain 12 characters including at least: 1 lower case letter, 1 upper case letter and 1 number.

The Text Code is the short word that you select when registering your payment card to identify the type of bill you wish to pay. For example: RENT or TAX. You can find a list of your registered Text Codes in your allpay Text Payments home page. You must include your Text Code in order to make a payment. For instructions on how to text your payments click here .

Your Payment Card is the card issued to you as an identifier by the organisation to whom you need to make payments. Please view the picture below for examples of payment cards.

Your Text Password is the last 4 digits of the registered credit/debit card you wish to use to pay your bill.

The allpay Text Payments service allows both debit and credit card using either Visa, Mastercard, Solo or Maestro. Some organisations do not accept payment by credit cards and you will need to check with the organisation whether this method of payment is accepted, if your payment is declined.

If your registered Credit/Debit Card has expired and you have received a new card from your issuer, you should delete the expired card from the Credit/Debit Cards section of your Homepage using the delete button. Once you have done this, you can then register your reissued card using the 'Add a new Credit/Debit Card' Button.

Yes, you can register multiple payment cards and multiple credit/debit cards, which you can then use to make a payment. You can only pay one bill per text message however.

There is no limit to the amount of payment recipients and cards that you can register.

Once logged into the allpay Text Payments Homepage, you can view your payment history for payments via this payment method by selecting a time period from the drop-down header underneath the 'Payment History.' The report can show details of payments made either last month, the last 3 months, the last 6 months, last year or a full history of all your payment made via Text Payments.

We take your security very seriously. You can check you’re in a secure site by looking at the address bar at the top of the screen. You will see "https://" The "s" means that the site is secure. You will also notice a padlock symbol displayed on your browser which means that you are using a secure site. The position of the padlock symbol differs between browsers, but it is usually at the bottom right hand side of the browser window or at the top next to the address bar.

For a "How To" guide of paying by text message, please visit our "How To" page.

In order to reset your allpay Text Payments login password you will need to contact us via email at enquiries@allpay.net

If you are having trouble using this service, you can contact us via email at enquiries@allpay.net and we will make every effort to help.